Public Safety Telecommunicators

Operate telephone, radio, or other communication systems to receive and communicate requests for emergency assistance at 9-1-1 public safety answering points and emergency operations centers. Take information from the public and other sources regarding crimes, threats, disturbances, acts of terrorism, fires, medical emergencies, and other public safety matters. May coordinate and provide information to law enforcement and emergency response personnel. May access sensitive databases and other information sources as needed. May provide additional instructions to callers based on knowledge of and certification in law enforcement, fire, or emergency medical procedures.

$50,730
Median Annual Pay
Jobs growth:
+3% projected 2024–2034
High school diploma or equivalent
Typical Entry-Level Education

What They Do

Police, fire, and ambulance dispatchers serve as the critical communication link between people in crisis and emergency responders. They spend their shifts in emergency operations centers, often working at multi-screen computer stations equipped with radio systems, mapping software, and telephone equipment. When calls come in, they quickly assess the situation by asking targeted questions to determine the type and severity of the emergency. They enter information into computer-aided dispatch systems, determining which units to send and relaying crucial details to officers, firefighters, or paramedics in the field.

Programs That Prepare You

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