Correspondence Clerks

Correspondence clerks handle written communication between their organization and customers, clients, or business partners. They spend their days reading incoming letters, emails, and electronic messages, then crafting appropriate responses that address concerns, answer questions, or provide requested information. When a customer writes about a billing error, damaged merchandise, or service complaint, these clerks investigate the issue by gathering relevant facts from company records and databases before composing a professional reply. They also respond to routine inquiries about products, services, account status, and company policies.