Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

$61,550

Median Annual Pay

Jobs growth:

-3% projected 2024–2034

What They Do

Computer user support specialists serve as the go-to problem solvers when technology isn't working as expected. They spend their days troubleshooting technical issues, whether helping someone who can't access their email, diagnosing why a printer won't connect, or walking users through software installations. Much of their work involves direct communication with frustrated users, requiring patience and the ability to explain technical concepts in plain language. They might answer support tickets remotely, respond to phone calls at a help desk, or visit offices to fix problems hands-on.

Programs That Prepare You

College programs linked to this occupation, ranked by graduate earnings

Computer/Information Technology Administration and Management(masters)Columbia University in the City of New York, NY

Computer/Information Technology Administration and Management(masters)University of Virginia-Main Campus, VA

Computer/Information Technology Administration and Management(doctoral)Capella University, MN

Computer/Information Technology Administration and Management(masters)Georgetown University, DC

Computer/Information Technology Administration and Management(masters)George Washington University, DC

Computer/Information Technology Administration and Management(masters)University of Delaware, DE

Computer/Information Technology Administration and Management(masters)Western Governors University, UT

Computer/Information Technology Administration and Management(masters)Johns Hopkins University, MD

Computer/Information Technology Administration and Management(masters)New York University, NY

Computer/Information Technology Administration and Management(masters)University of Rhode Island, RI

Computer/Information Technology Administration and Management(masters)Utah Valley University, UT

Computer/Information Technology Administration and Management(masters)Brigham Young University, UT

Computer/Information Technology Administration and Management(masters)Champlain College, VT

Computer/Information Technology Administration and Management(masters)University of the Potomac-Washington DC Campus, DC

Computer/Information Technology Administration and Management(masters)Washington University in St Louis, MO

Computer/Information Technology Administration and Management(masters)Southern Utah University, UT

Computer/Information Technology Administration and Management(masters)Capitol Technology University, MD

Computer/Information Technology Administration and Management(masters)Carnegie Mellon University, PA

Computer/Information Technology Administration and Management(masters)University of San Diego, CA

Computer/Information Technology Administration and Management(masters)Hood College, MD

Computer/Information Technology Administration and Management(masters)SANS Technology Institute, MD

Computer/Information Technology Administration and Management(masters)University of Maryland Eastern Shore, MD

Computer/Information Technology Administration and Management(masters)University of Baltimore, MD

Computer/Information Technology Administration and Management(masters)University of Maryland Global Campus, MD

Computer/Information Technology Administration and Management(masters)University of Dallas, TX

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